How It Works

Up and Running in Minutes

Connect your ConnectWise instance, invite your team, and start recovering lost billable hours — no training required.

The Problem

MSPs Lose $7,200 Per Technician Per Year

To untracked, unbilled time. That's revenue walking out the door every single day.

CW Mobile Is Unreliable

Crashes, sync failures, and a UI that makes techs avoid it entirely.

Desktop Is Too Slow

Opening ConnectWise just to start a timer? Nobody does that in the field.

Techs Forget to Log Time

End-of-day time entry is guesswork. Hours disappear. Revenue disappears.

3 Simple Steps

From Sign-Up to Tracking in Minutes

No complex deployments. No multi-week rollouts. Just connect, invite, and go.

01

Connect Your CW Instance

Enter your ConnectWise Manage URL and API credentials. The whole setup takes about two minutes — no agents to install, no firewall rules to configure. CW Timer talks directly to the ConnectWise API over HTTPS.

  • Works with any ConnectWise Manage instance (cloud or on-prem)
  • Uses standard CW API key authentication
  • No software to install on your servers
02

Your Team Starts Timing

Invite your techs by email. They open the web app on any device, pick a ticket or charge code, and tap Start. No training sessions, no onboarding calls. If they can use a stopwatch, they can use CW Timer.

  • Mobile-first — works on phones, tablets, and desktops
  • Search tickets and charge codes instantly
  • Supports CW stopwatch and charge code modes
03

Watch Billable Hours Go Up

Real-time dashboards show who’s timing what across your entire team. Service managers get visibility without needing a paid seat. You’ll see the revenue difference in the first week.

  • Live team activity view for managers and dispatchers
  • Per-tech utilization stats updated in real time
  • Time entries sync back to ConnectWise automatically

ROI Calculator

Pays for Itself in the First Week

Here's the math for a typical 10-tech MSP. The numbers scale linearly — more techs means more recovered revenue.

Technicians10
Time recovered per tech per day12 min
Blended billing rate$150/hr
Revenue recovered per year$75,000
CW Timer cost per year$1,800
Net gain$73,200

Ready to Recover Lost Revenue?

Set up CW Timer in minutes and see the difference in your first week. Start your 14-day free trial today — no credit card required.

Start Free Trial